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Last Updated: June 20, 2023

This Refund and Returns Policy outlines the procedures and conditions for requesting refunds and returns for products purchased from Ketsy Tools (“we,” “us,” or “our”) through the Ketsy Tools website (https://ketsytools.com/). By making a purchase on our website, you acknowledge and agree to the terms and conditions outlined in this policy.

1. Refund Eligibility
1.1 To be eligible for a refund, you must meet the following conditions:
– You must provide proof of purchase, such as an order number or receipt.
– The product must be in its original condition, unused, and in the original packaging.
– The return request must be made within the specified time period outlined in Section 2 (Return Period).

2. Return Period
2.1 You may request a return within 30 days from the date of delivery. After this period, we reserve the right to decline your return request.

3. Return Procedure
3.1 To request a return, please follow these steps:
– Contact our customer support team at syenterprises15@gmail.com to initiate the return process.
– Provide your order details, including the order number and the reason for the return.
– Wait for further instructions from our customer support team on how to proceed with the return.
– Pack the product securely in its original packaging, including all accessories and manuals.
– Ship the product back to the address provided by our customer support team.

4. Return Shipping Costs
4.1 If the return is due to an error on our part, such as a defective or incorrect item, we will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse you for the return shipping expenses.
4.2 If the return is not due to our error, such as a change of mind or ordering the wrong product, you will be responsible for the return shipping costs.

5. Refund Process
5.1 Once we receive and inspect the returned product, we will notify you of the status of your refund request.
5.2 If your refund is approved, we will initiate the refund to your original payment method within a reasonable timeframe.
5.3 The refund processing time may vary depending on your payment provider. Please allow for an additional processing period beyond our control.

6. Non-Refundable Items
6.1 Certain items are not eligible for a refund or return, including:
– Products that have been used, damaged, or altered from their original condition.
– Products without their original packaging or missing accessories.
– Products that are not returned within the specified Return Period.

7. Damaged or Defective Items
7.1 If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or offer a refund, depending on product availability and your preference.

8. Contact Us
8.1 If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at [insert customer support email].

By making a purchase on the Ketsy Tools website, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.


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